You don't need to work harder.
You need to see what's actually happening.
Most creative businesses, studios, venues, and mission-driven organizations that come to us run on more tools than anyone can keep track of, and on one or two people who hold everything together. We map what you have, build one system your team can run, and help you keep it working.
We diagnose first, then we build, then we keep it running.
Most organizations spend months on solutions before they understand the problem, and then they build the wrong thing. Our practice is designed to prevent that: we see the whole picture first, then we build, then we keep the system working.
Map what's actually happening
We interview your stakeholders, map your workflows, and name the specific tensions in plain language. You get a roadmap the whole team agrees on, including what not to do yet.
Design systems for the people who use them
We build the databases, the automations, and the human handoffs between them, and we deliver in phases your team can absorb, with training at every milestone.
Keep it working after we leave
We document everything, train your staff, and stay available for stewardship. You own your systems, and your team can run them without us.
Every engagement follows the same four steps.
A 30-minute call
You describe what's happening. We tell you where we would start and whether we're the right fit.
Clarity Session or Systems Diagnostic
A 2.5-hour diagnostic for founders and small teams, or a three-week diagnostic for leadership teams and institutions.
Build
We design the architecture and lead the build, with a network of builders we bring in as each project needs. Phased, documented, and trained.
Sustain
Ongoing stewardship and advisory for existing clients, so your systems keep running well.
Three systems, and what they changed.
From disconnected systems to an integrated operating backbone
LinkIT Local™ is a community visibility network. As the company grew, the work of bringing a partner from first inquiry to renewal lived in separate systems. We planned the work in phases and built the backbone that connects it.
From an hour of admin per booking to under 7 minutes
Taking one booking from inquiry to contract and invoice used to cost 45 to 60 minutes of hands-on work. The system now drafts the quote, follows up, and collects the signature and deposit, and a person approves each step.
A residency's operations, built to be run by its own staff
The invitation and intake system ran live for the 2023–24 cohort. The facilities system carried the island through a hurricane recovery. A staff owner was trained to build on both.
All case studies and websites →
Fund capacity for the organizations you support.
The Capacity Cohort brings six to ten of your grantees or members through an eight-week program, fully remote. Every participant gets a diagnostic session and a written roadmap. You get a closing report on where their operational bottlenecks are and what your next round of capacity funding should support.
Six organizations
Fully remote
Bottlenecks and next investments
Take the free self-audit.
A 30-minute self-audit will show you what's actually happening in your workflow before you spend money trying to fix it.
Start with a free 30-minute call.
Tell us what's happening in your organization. We'll tell you where we would start and whether we're the right people to help.